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Return Policy


  1. Amendment or cancellation is not allowed once the payment is confirmed. Medical certificate or assessment by our doctor must be presented as support document if any change of the checkup package or cancellation is needed. If refund is necessary, minimum $250 or 3% of the amount of the checkup package would be charged as administration fee. If we cannot provide the service before the deadline of the order, total amount of the order would be refunded and no administration fee would be charged.
  2. The customers have to contact the medical center for making appointment after successful payment & receiving the order confirmation e-mail. Booking hotline: Causeway Bay 3520 3292 / Jordan 3426 9771 / Tsuen Wan 3101 4866
  3. Please contact the clinic for any change of the appointment. No limitation on how many change of the appointment are made and no administration fee would be charged.
  4. Our service would be affected when the typhoon signal no. 8 or above & Black rainstorm warning is issued, please check the latest announcement on our facebook fan page. If the customer need to change the appointment because of the typhoon signal or rainstorm warning, no administration fee would be charged.
  5. Preparations for health examination vary according to the health check package, please welcome to contact us for details.
  6. Health check report would be issued around 12 to 16 working days after the checkup, please welcome to call our medical center for making the appointment with doctor or registered nurse. The duty of our doctors is differed in our medical centers, please welcome to call us for checking the availability & making the appointment.
  7. The customers have to pick up the health check report within one year after the date of checkup. We reserve the right to erase the checkup report without any prior notice if the customers cannot pick up the report before the deadline
  8. Presentation of the authorization letter & copy of the patient’s HKID card is needed if the health check report would be picked up by the third party.
  9. All tests are not for the purpose of medical diagnosis or treatment. Please enquire your doctor for any questions.
  10. Kinetics Medical & Health Group Company Limited reserves all rights to change the terms and conditions and to invalidate the offer without prior notification