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Terms and Conditions


  1. The health check service is provided by Kinetics Medical & Health Group Company Limited.
  2. The customers have to present the certificate of identity (such as HKID card, birth certificate and passport) and the order confirmation e-mail for identification.
  3. Reservation is recommended to make at least 2 weeks in advance after purchasing the checkup package. If reservation on Saturday is needed, please make the appointment at least 4 weeks in advance.
  4. The order would be valid for six months from the date of purchase, the customers have to make the appointment and complete the service before the deadline. The order would be forfeited when it is expired.
  5. Staff of clinic would provide the receipt if necessary. The name printed / written on the receipt has to be the same as the patient who do the checkup.
  6. The discount of the add-on items would be offered to the customers who have joined the annual, male, female, elderly, executive & pre-marital health check packages, and the health check package & the add-on items have to be done at the same time.
  7. The customers may have to move to the clinics of the radiologist & cardiologist for some tests such as x-ray, ultrasound, treadmill & DEXA. 
  8. Amendment or cancellation is not allowed once the payment is confirmed. Medical certificate or assessment by our doctor must be presented as support document if any change of the checkup package or cancellation is needed. If refund is necessary, minimum $150 or 3.5% of the amount of the checkup package would be charged as administration fee. If we cannot provide the service before the deadline of the order (6 months after purchase) , total amount of the order would be refunded and no administration fee would be charged.
  9. The customers have to contact the medical center for making appointment after successful payment & receiving the order confirmation e-mail. Booking hotline: Causeway Bay 3520 3292 / Jordan 3426 9771 / Tsuen Wan 3101 4866 / Shatin 3704 7168 / WhatsApp：(Causeway Bay) 9555 9132 / (Jordan) 9555 3733 / (Tsuen Wan) 6129 9126 / (Shatin) 9889 1599 
  10. Please contact the clinic for any change of the appointment. No limitation on how many change of the appointment are made and no administration fee would be charged.
  11. Our service would be affected when the typhoon signal no. 8 or above & Black rainstorm warning is issued, please check the latest announcement on our facebook fan page. If the customer need to change the appointment because of the typhoon signal or rainstorm warning, no administration fee would be charged.
  12. Preparations for health examination vary according to the health check package, please welcome to contact us for details.
  13. Health check report would be issued around 2-4 weeks after the checkup, WhatsApp notification would be sent when the report is ready. Please welcome to call our medical center for collecting the reports or making the appointment with doctor or registered nurse for report explanation. The duty of our doctors is differed in our medical centers, please welcome to call us for checking the availability & making the appointment.
  14. The customers have to pick up the health check report within one year after the date of checkup. We reserve the right to erase the checkup report without any prior notice if the customers cannot pick up the report before the deadline
  15. Presentation of the authorization letter & copy of the patient’s HKID card is needed if the health check report would be picked up by the third party.
  16. All tests are not for the purpose of medical diagnosis or treatment. Please enquire your doctor for any questions.
  17. Kinetics Medical & Health Group Company Limited reserves all rights to change the terms and conditions and to invalidate the offer without prior notification.