Terms and Conditions

This website is operated by Kinetics Health Group Limited (the “Company”), which provides health check services, vaccination services, and the sale of lawful health products. By placing an order, making a reservation, purchasing, or using any service/product on this website, customers agree to be bound by these Terms and Conditions.

The content provided on this website includes:

• Health check services;
• Vaccination services;
• Lawful health products and related health items.

The contents, prices, eligible users, availability, and limitations of each product or service are subject to the latest information shown on the relevant product page or service page.

For health check or vaccination services, customers must make a booking by phone or via WhatsApp with the Company within the validity period of the order after successful payment. Customers must present valid identification documents and order confirmation details on the booking date and on the day of service for identity verification and service use.

All health check plans are valid for 6 months from the date of payment, except for BB Expo items. Customers must complete the booking and receive the service within the validity period, otherwise the order will be void. The redemption method, applicable conditions, and restrictions for each plan shall be subject to the relevant product page and these Terms and Conditions.

Vaccination services are subject to vaccine availability, medical staff arrangements, applicable age requirements, health condition, assessment by a doctor or healthcare professional, and booking availability. If any vaccine product has a specific validity period, vaccination schedule, dosage requirements, pre-vaccination health declaration, or other restrictions, these will be stated on the relevant service page, and customers must follow the instructions provided to complete the booking and vaccination.

All health products sold on this website must be legally permitted products. The ingredients, usage, precautions, storage methods, eligible users, and restrictions of the products shall be subject to the product packaging, product page, or supplier information.

Information regarding health products or related health items is for general reference only and does not constitute medical advice, diagnosis, treatment, or any guarantee of efficacy. No product page, promotional material, or description shall contain exaggerated, false, misleading, unverified, or unlawful health or medical claims.

For health products or related categories, the Company confirms that it will not sell such health product category items to the United States or overseas regions, and will handle such products in accordance with relevant payment platform and regulatory requirements.

Once an order is confirmed, cancellations, changes, or refunds are generally not accepted. If a customer requests a refund due to special circumstances, reasonable supporting documents must be provided and the request must be approved by the Company or the relevant medical/internal review team before processing. If a refund is approved, the Company may charge an administrative fee as applicable; the specific arrangement shall be subject to the terms of the relevant product or service.

Customers who successfully purchase a health check plan are advised to book at least 2 weeks in advance. If a Saturday appointment is required, customers are advised to book at least 4 weeks in advance. Some examination items, including X-ray, ultrasound, exercise ECG, and bone density scan (DEXA), must be arranged at designated specialist clinics.

Vaccination services may be affected by vaccine supply, vaccine batch availability, medical staff scheduling, or clinical assessment. If a customer does not meet the vaccination requirements, cannot provide the required information, or is assessed by medical staff as unsuitable for vaccination, the Company reserves the right to adjust, postpone, or cancel the relevant service.

For health check services, reports are generally issued within 2 to 4 weeks after the examination, subject to the specific test items. Customers must collect the report within 1 year after the examination; if the report is not collected within the deadline, the Company reserves the right to destroy the report without further notice.

When Typhoon Signal No. 8 or above, or Black Rainstorm Warning is in force, service arrangements may be affected. Please refer to the Company’s official announcements for details. If customers need to reschedule due to the above circumstances, the Company will arrange accordingly without charging any additional fee.

The information provided on this website regarding health checks, vaccinations, and health products is for general reference only and does not constitute individual medical advice. If customers have any questions regarding their health condition, vaccination arrangements, or product usage, they should consult a registered doctor, pharmacist, or qualified healthcare professional.

These Terms of Service and any separate agreements whereby we provide you shall be governed by and interpreted in accordance with the laws of Hong Kong, China.

The Company reserves the right of final interpretation and decision on all products, services, offers, supply arrangements, and these Terms and Conditions. Any changes, suspension, or cancellation may be made without prior notice.